Delivery & Returns
Fast dispatch, free delivery over £85, and a no-hassle 30-day return window on all unused items.
Free Delivery
On orders over £85 to mainland UK
Same-Day Dispatch
Order before 1pm Monday–Friday
30-Day Returns
Unused items, full refund or exchange
Tracked Shipping
All orders tracked from dispatch
Delivery Options
Order Dispatch
All orders placed before 1pm Monday to Friday are dispatched the same working day. Orders placed after 1pm, or over the weekend and bank holidays, are dispatched the next working day. You will receive a dispatch confirmation email with your tracking reference as soon as your order leaves our warehouse.
Returns Policy
We offer a 30-day return window from the date of delivery on all items in unused, original condition with original packaging. Items that have been used, assembled, or show signs of wear cannot be returned unless faulty. To start a return, contact our team via the contact page or by email at returns@blufinonline.co.uk with your order number and reason for return.
Faulty or Damaged Items
If your item arrives damaged or develops a fault within 30 days of delivery, we will arrange a free collection and provide a full replacement or refund at no charge to you. For faults developing after 30 days but within the manufacturer warranty period, we will facilitate the warranty claim on your behalf. Please contact us at support@blufinonline.co.uk with photos of the fault before returning any item.
Non-Returnable Items
The following items cannot be returned unless faulty: items that have been used or assembled, items without original packaging, perishable goods (bait, food products), and digital downloads or gift cards. Please check compatibility and specifications before purchase — our team are always happy to advise.
Delivery & Returns FAQs
You will receive a dispatch confirmation email with a tracking link as soon as your order leaves our warehouse. Tracking is available 24 hours after dispatch. If you haven't received your tracking email, check your spam folder or contact us at support@blufinonline.co.uk.
If your order has not yet been dispatched, we can usually modify or cancel it. Contact us immediately by phone or email and we will do our best to help. Once an order has been dispatched, it cannot be cancelled — but you can return it under our standard policy.
Delivery timescales are estimates and may be affected by carrier delays, particularly during peak periods. If your order has not arrived within 7 days of the estimated delivery date, please contact us and we will investigate with the carrier.
Currently we ship to mainland UK, Northern Ireland, and the Scottish Highlands and Islands. We are not currently offering international shipping, but this is something we plan to introduce in future.