Frequently Asked Questions

We accept all major credit and debit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are processed securely through our PCI-compliant payment provider.

Yes — call our team on 01234 567890 during opening hours (Mon–Fri 9am–5pm) and we can take your order over the phone.

Yes. If you find an identical in-stock item at a lower price with an authorised UK retailer, contact us and we will match it. Price match applies to new items at full price from authorised dealers only — not marketplace sellers or clearance stock.

Absolutely. Our website uses SSL encryption and all card transactions are processed by our PCI DSS compliant payment partner. We never store your card details on our servers.

Standard delivery takes 3–5 working days. Express delivery (1–2 days) is available at checkout for an additional fee. Orders placed before 1pm Monday–Friday are dispatched same day.

Yes — standard delivery is free on all orders over £85 to mainland UK addresses. Orders under £85 are charged at £3.95 for standard delivery.

Yes, we deliver to all UK addresses including Scottish Highlands, Islands, Northern Ireland, and Channel Islands. A delivery surcharge of £9.99 applies to these areas.

We offer a 30-day return window from the date of delivery on all unused items in original condition and packaging. Contact our returns team with your order number to start a return.

Refunds are processed within 3–5 working days of receiving your returned item. The money will appear in your account within 5–10 working days depending on your bank.

Yes — if you'd prefer an exchange (e.g. different size or colour), note this when starting your return and we'll send the replacement as soon as we receive the original item back.

Yes — every product we stock is sourced directly through UK authorised distributors or direct from manufacturers. We do not stock grey imports or counterfeit goods. All items come with full UK manufacturer warranties.

Our team are active sea anglers and happy to advise. Call us on 01234 567890 or use the contact form and describe your fishing — we'll give you straight, honest recommendations.

Use the 'Notify me' feature on the product page to receive an email as soon as it's back in stock. Alternatively, contact us and we may be able to advise on alternative products or expected restock dates.